McKenzie Friend Support Ltd is the controller of your personal data. Company number 16369246. Registered office: 22a Burton Street, Melton Mowbray, England, LE13 1AF. We are registered with the Information Commissioner’s Office (ICO). Contact: info@mckenziefriendsupport.com.
When you use the Free Consultation or Contact form, or message us by email, phone or WhatsApp, we collect your name, email address, phone number and the details you choose to tell us about your situation. This may include sensitive information about your family circumstances. Only share what you are comfortable sharing, and we will ask for more detail only if we need it. We also collect limited technical data about how you use this website through cookies (see the Cookies Policy).
To reply to your enquiry, arrange a consultation, provide our service, keep records, and improve our website.
Replying to an enquiry and providing the service: taking steps at your request and performing a contract. Records and website improvement: legitimate interests. Analytics cookies: your consent. Sensitive information you give us when asking for help: your explicit consent.
We do not sell your data. We use trusted providers to run our business, including our website host, our enquiry and customer management system (GoHighLevel), Google (analytics) and WhatsApp.
We keep enquiries that do not lead to us working together for 12 months. We keep client records for 6 years after our work together ends.
You can ask to see, correct, delete or restrict the use of your data, object to its use, ask for it to be transferred, and withdraw consent at any time. Email info@mckenziefriendsupport.com. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
We may update this policy. The date of the latest update appears below.
Last updated: 6 October 2026